Support Center

Frequently Asked Questions

Everything you need to know about DTF transfers, ordering, and shipping.

01 What is a DTF transfer?

DTF (Direct-to-Film) is a printing technology that transfers full-color, photorealistic designs directly onto fabrics. Our transfers are ready-to-press — just use a heat press and they're applied instantly to t-shirts, hoodies, tote bags, and more.

02 Do you have a minimum order?

No minimums! You can order a single transfer or hundreds. Price discounts apply automatically for bulk orders at checkout.

03 How long does production take?

Most orders are produced within 1–2 business days. Once shipped, delivery takes 3–5 business days via standard USPS. We offer expedited options at checkout for faster turnaround.

04 Can I make changes after ordering?

Orders can be modified or cancelled within 2 hours of purchase. Once production begins, changes cannot be guaranteed. Contact support immediately if you need urgent changes.

05 What file formats do you accept?

We accept PNG (with transparent background), PDF, SVG, and high-resolution JPEGs. For best quality: use 300 DPI, RGB color space, and convert all text to outlines.

06 What heat press settings should I use?
Temperature300–320°F
Time15 seconds
PressureMedium
PeelHot peel

Re-press for 5–7 seconds after peeling. Pre-press the garment for 3–5 seconds first to remove moisture for best results.

07 How many washes will the transfer last?

With proper application, our transfers last 40+ washes. For longevity, wash inside-out in cold water, use low heat on the dryer, and avoid bleach.

08 Can I get a refund if I'm not happy?

Custom products are non-refundable, but we offer free reprints for any quality issues or errors on our end. If there's a problem, contact us with photos within 7 days.

Still Have Questions?

Our team typically responds within 1 business day.

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